Terms of User

Use of Service

This website and the services provided by AI FUTURE GEN PRIVATE LIMITED are intended solely for individuals and business entities who are legally capable of entering into binding contracts under the applicable laws of their respective jurisdictions. By accessing, browsing, or using our website, mobile application, or any service offered through our platform, you affirm that you are at least 18 years of age or the age of majority as defined by the laws of your country or state, whichever is greater. You also confirm that you possess the legal authority and mental capacity to enter into agreements and that you are not a person barred from receiving such services under the laws of India or any other applicable jurisdiction.

If you are using our platform on behalf of a business, organisation, or other legal entity, you further represent that you are duly authorised to act on its behalf and to bind it to our terms and policies. It is your responsibility to ensure that your use of our services complies with all relevant local, national, and international laws, particularly those concerning digital services, taxation, data protection, and cross-border operations.

AI FUTURE GEN PRIVATE LIMITED reserves the unconditional right to refuse, restrict, suspend, or permanently terminate access to any of our services, features, or accounts at our sole discretion. This may occur for various reasons, including but not limited to suspected fraudulent activity, misrepresentation of identity or business status, violation of our terms of use, abuse of our digital tools, or non-compliance with import/export regulations and other applicable laws. We may also cancel orders, bookings, or subscriptions without prior notice if there is any indication of unauthorised use, payment irregularities, or attempts to compromise the integrity of our platform.

These measures are in place to ensure the lawful, fair, and safe operation of our services for all users. If your access is restricted and you believe this action was taken in error, you are encouraged to contact our support team and provide valid documentation to help us investigate the matter.

International Payment Terms

We welcome international customers and proudly offer our services globally, subject to compliance with applicable local laws, international regulations, and cross-border service policies. All international payments for services must be completed using Razorpay's payment gateway or any other secure and authorised payment method explicitly listed on our website or mobile application. Regardless of your location or local currency, all transactions are processed in Indian Rupees (INR).

The amount displayed on our platform at the time of checkout is the final payable amount. It includes the full cost of the selected service and any applicable Indian domestic taxes, such as Goods and Services Tax (GST). This is the amount we will charge you through our payment system. However, the actual amount that appears on your bank or credit card statement may differ from the displayed figure due to reasons beyond our control. These differences can arise from currency conversion rates set by your bank or card provider, foreign exchange markups imposed by your financial institution, or additional international transaction or cross-border processing fees, depending on your card type or issuing country.

AI FUTURE GEN PRIVATE LIMITED does not impose any foreign transaction fees, nor do we influence how your bank or payment provider handles currency exchange or applies charges. It is the sole responsibility of the customer to bear any additional charges or discrepancies resulting from such external financial processes. We strongly recommend that customers consult with their respective banks or card issuers before making an international payment to clearly understand their institution's policies on currency conversion, exchange rates, and associated fees.

By completing a payment on our platform, you confirm that you are authorised to use the selected payment method and that you understand and accept the possibility of additional fees from your financial provider. You also agree that you are fully responsible for any charges arising from currency conversion or international processing, and you commit to paying the full INR amount as shown at checkout, without requesting deductions or reimbursements related to third-party banking charges.

In case of any issues such as payment failures, duplicate charges, or unexpected billing discrepancies related to your international transaction, we advise contacting your bank or card issuer first for clarification. If the issue persists, you may reach out to our support team with relevant details, including proof of payment and your transaction reference, so we can assist you further.

Customs, Duties, and Import Taxes

While our platform primarily offers services—such as digital content delivery, access to software tools, remote technical support, or other cross-border digital interactions—it is important to understand that certain countries may classify these offerings as taxable under their respective laws. Depending on your location, you may be subject to Value-Added Tax (VAT), Goods and Services Tax (GST), Digital Services Tax (DST), withholding taxes, or other local levies applicable to the import or use of digital services.

These charges are not included in the service fees displayed on our website or app. We do not calculate, collect, or remit such taxes on behalf of customers or authorities. It is solely the customer's responsibility to ensure that any such duties, taxes, or regulatory fees—levied by their country's tax authorities—are paid directly to the relevant entity, often through your internet service provider, financial intermediary, or government tax portal.

You acknowledge and accept that international tax laws and customs regulations vary widely by jurisdiction and may change over time without notice. In some cases, regulatory delays, compliance checks, or reporting requirements could temporarily impact the availability or speed of access to our services in your region. These delays or costs are beyond our control, and we are not liable for any additional fees, access restrictions, or penalties imposed by government agencies or third-party carriers acting on behalf of such authorities.

To avoid any surprises, we strongly advise you to check with your local customs office, tax advisor, or government authority prior to purchasing or subscribing to our services. Doing so will help you better understand your obligations, estimate any additional costs you may incur, and ensure that you remain in compliance with your local laws.

By using our platform, you confirm that you understand and agree to these terms and accept that any charges imposed by external authorities are independent of our company's pricing and operations.

Product Information and Availability

We make every effort to ensure that the information provided on our website or mobile application— including service descriptions, pricing, features, visuals, and availability—is accurate, clear, and current. Our content is regularly reviewed and updated to reflect any changes or improvements in our service offerings. However, we cannot guarantee that all details will be entirely free from errors, omissions, or delays in updating. Minor discrepancies may arise due to variations in device displays, user interface updates, translation differences, or changes implemented by third-party service providers or partners.

Please note that the nature, scope, and terms of our services may evolve over time. This includes changes in features, service areas, user limits, delivery timelines, or supported platforms. As such, all services listed on our platform are subject to availability, and we reserve the right to modify, replace, suspend, or discontinue any service, module, or feature at our sole discretion, without prior notice or liability. These changes may occur due to business updates, technical adjustments, regulatory compliance, or partner requirements.

In the unlikely event that a service you have purchased or subscribed to becomes unavailable or is withdrawn after your order or registration, we will inform you as soon as possible. Depending on the situation, we may provide one or more of the following:

• A suitable alternative service,
• A credit that can be used toward another offering, or
• A full refund of the applicable payment already made.

We are committed to ensuring minimal disruption to our users, and we encourage you to reach out to our support team with any questions regarding service availability or upcoming changes. It is also your responsibility to ensure that any service you book or use is appropriate for your needs and compatible with your local regulations or platform requirements.

Service Delivery and Access

At AI FUTURE GEN PRIVATE LIMITED, we are committed to providing seamless and timely access to all our services for clients across the globe. As a digital service provider, our offerings are typically delivered electronically through our website, web applications, or direct communication channels such as mail.

Once your service order has been successfully placed and your payment has been verified through our authorised payment gateway (such as Razorpay), we initiate processing immediately. Depending on the nature of the service you have selected—such as access to digital tools, onboarding to a cloud-based platform, consultation scheduling, or delivery of digital content—your access credentials or deliverables will typically be shared within 1 to 3 business days, excluding weekends and public holidays in India.

Delivery times for service activation may vary depending on the complexity of the service purchased, verification requirements, or user information needed to personalise the service. In some cases, delivery may be subject to administrative checks, user onboarding processes, or scheduled availability (especially in cases of consultations or managed services). For time-sensitive services, expected delivery windows will be communicated to you at the time of booking or via confirmation email.

Upon activation or completion of initial setup, we will notify you via your registered email address. This communication may contain:

• Confirmation of service activation,
• Login credentials or access links,
• Documentation or user guides (if applicable),
• Support contact information for assistance.

As our services are primarily digital, physical tracking numbers are not applicable. However, for any optional components that may involve document dispatch or physical verification kits (if introduced in the future), clients will be informed separately, along with rele

vant shipping or tracking details.

Please note that AI FUTURE GEN PRIVATE LIMITED is not responsible for delays arising from:

• Incorrect or incomplete contact details provided by the customer,
• Failure to complete required verification or onboarding steps,
• Email delivery issues due to spam filters or server errors on the client's end,
• Force majeure events such as internet outages, regulatory interruptions, or global service disruptions.

It is the customer's responsibility to ensure that their email address and contact information provided during checkout are accurate, accessible, and actively monitored. If you have not received your service confirmation or access credentials within the expected timeframe, we encourage you to check your spam or promotions folder first and then reach out to our support team for prompt assistance.

We are committed to maintaining transparency and reliability in the delivery of our services. Our support team is always available to help address any issues related to service access, activation delays, or account onboarding.

Order Cancellation

At AI FUTURE GEN PRIVATE LIMITED, we strive to process and fulfil all customer service efficiently and with the highest level of accuracy. However, we understand that circumstances may arise in which you may need to cancel your service. To accommodate such situations fairly and transparently, we have established the following cancellation policy.

If you wish to cancel your order, you must submit a formal cancellation request by contacting our customer support team service within 24 hours of placing the order and prior to dispatch. Cancellation requests must be made via the official contact channels listed on our website, https://toolsforoffice.com, and should include your order ID, payment reference, and a clear reason for the cancellation.

Please note that once your service has been processed and once access or activation has begun, the order cannot be cancelled under any circumstances. We do not permit cancellations after any portion of the service has been accessed or consumed.

If your cancellation request is received and approved before activation, you will be eligible for a full refund, minus any payment gateway fees, transaction charges, or currency conversion costs incurred through Razorpay or other third-party payment providers. These charges, if applicable, are non-refundable as they are collected directly by the payment processor and not retained by our company.

Approved refunds will be processed through the original mode of payment within 7 to 10 business days, depending on your bank's processing timeline. You will be notified via email once your refund is initiated. If you do not receive your refund within the stipulated timeframe, we encourage you to first check with your bank or card provider before contacting us for follow-up support.

Please understand that repeated order cancellations or abuse of this policy may result in limitations on future purchases or service usage, as we reserve the right to take preventive measures to protect the integrity of our business operations.

Refund & Return Policy for International Orders

At AI FUTURE GEN PRIVATE LIMITED, customer satisfaction is at the heart of our service philosophy. We take great care in delivering high-quality services and digital materials to all our clients, including those outside India. While we aim to fulfil every order with precision and care, we recognise that issues may occasionally arise—particularly in the context of international shipping or digital access.

This Refund & Return Policy for International Orders outlines your rights and our responsibilities in the event that a service or product does not meet expectations due to being damaged, defective, or incorrectly delivered.

For digital services or downloadable content, we generally do not offer returns once access has been granted, login credentials shared, or service time initiated. However, if there is a technical fault, service inaccessibility, or payment-related duplication, we will review your case on an individual basis. Any valid refund due to service failure will exclude non-recoverable processing fees charged by third-party payment providers like Razorpay, which are outside of our control.

Please note that we do not accept returns or offer refunds under the following circumstances:

• If the customer fails to report the issue within the specified timeframe.
• If the product or service was damaged due to mishandling or unauthorised use by the recipient.
• If the product was returned without prior authorisation or tracking information.
• If customs duties or local taxes were unpaid and the shipment was rejected or returned.
• If a digital service has already been consumed, downloaded, accessed, or partially used.

In the case of international shipments, returns may also be complicated by customs regulations, postal restrictions, or local delivery issues. Customers are responsible for ensuring that return shipments comply with local laws and for bearing any applicable return shipping fees unless the return is due to an error on our part.

To initiate a return or refund request, please contact our support team through our official communication channels listed on https://toolsforoffice.com. Please ensure you include all necessary details for prompt verification and resolution. Unauthorised returns or incomplete claims may result in delays or denial of refunds.

We are committed to handling all refund and return requests with integrity, fairness, and promptness. Your trust is valuable to us, and we appreciate the opportunity to resolve any concerns to your satisfaction.

Eligibility for Refund

At AI FUTURE GEN PRIVATE LIMITED, we are committed to delivering reliable, high-quality digital services to our global customers. We understand that under certain rare circumstances, a refund may be necessary—particularly when a service fails to meet the promised quality or access criteria. To ensure transparency and fairness, we have outlined the specific situations in which a refund may be considered.

Refunds for service-based transactions are only applicable under the following conditions:

• You are unable to access the service or platform features due to a technical issue or system error originating from our end, and our support team is unable to resolve the issue within a reasonable timeframe.
• You have been billed multiple times for the same service due to a technical glitch or payment gateway error and have not accessed or used the service for more than one of the billed instances.
• You have purchased a service and did not receive any deliverables, access credentials, or platform onboarding materials within the promised timeframe, and you have contacted our support team, but the issue remains unresolved.

In each of the above situations, refund eligibility will be determined based on your timely reporting of the issue and your cooperation in providing relevant supporting documentation. This may include:

• Your Order ID or transaction reference,
• A clear description of the issue,
• Screenshots or error messages, where applicable,
• Details of your communication with our support team (if already initiated).

To qualify for a refund, you must report the issue to us within 72 hours of discovering the problem or within 7 calendar days of the transaction date, whichever is earlier. Requests submitted after this period may not be eligible for a refund.

Please note that we do not offer refunds under the following circumstances:

• If the service has already been successfully delivered, used, downloaded, or accessed.
• If the issue arose due to incompatibility with your device, internet connectivity, or local restrictions.
• If you simply changed your mind after purchasing the service or misunderstood the scope of what was offered.
• If you fail to provide required documentation to verify the issue or delay communication beyond the allowed timeframe.

All refund requests will be reviewed by our internal team, and once approved, the refund will be processed through the original mode of payment. Refunds, if applicable, will be initiated within 10–14 business days, depending on bank and international transaction timelines. Any transaction or processing fees charged by Razorpay or other payment gateways will be deducted from the final refundable amount, as these are non-recoverable third-party charges.

Our priority is to ensure that genuine concerns are resolved fairly and promptly. If you are unsure whether your case qualifies for a refund, we encourage you to contact our support team at the earliest with full details so we can assist you accordingly.

Return Process

As a provider of digital and remote services, AI FUTURE GEN PRIVATE LIMITED does not typically require the return of any physical items, as most of our offerings are delivered online via secure access, cloud platforms, or downloadable resources. However, in the rare event that a physical component is included as part of a bundled service—such as printed certificates, manuals, verification kits, or documentation—we may request its return under certain circumstances where a refund or replacement has been conditionally approved.

Please note that we do not offer reverse pickup or arranged courier collection for customers outside India. If a return is explicitly approved by our support team (and only in cases where the service includes a deliverable component), the customer is solely responsible for shipping the item back to our registered office in India at their own cost.

The return package must meet the following conditions:

• It should be sent using a reliable, trackable, and insured international courier service.
• The item must be returned in its original condition, unused, and securely packaged to avoid damage in transit.
• The package must include a copy of the invoice, the return authorisation number (if provided), and all original materials received.

We strongly recommend choosing a shipping provider that offers end-to-end tracking and delivery confirmation. AI FUTURE GEN PRIVATE LIMITED will not be held liable for lost, delayed, or undelivered return parcels, and no refunds will be processed for items not received at our designated return location.

Once the returned package is received and inspected by our team, we will verify its condition and confirm whether it meets our return criteria. If approved, the refund will be processed within 7 to 14 business days, excluding any non-refundable transaction fees or currency conversion charges imposed by third-party payment processors.

For most purely digital or cloud-based services, returns are not applicable, and refund eligibility is determined based on service access, usage, and issue resolution (as outlined in our Refund Policy). This return clause is strictly applicable only in the context of hybrid services involving physical deliverables linked to the service.

If you have questions about whether your situation qualifies for a return, please contact our support team before initiating any shipment.

Refund Timeline and Method

At AI FUTURE GEN PRIVATE LIMITED, we strive to handle all approved refund requests with fairness, accuracy, and efficiency. Once a refund is authorised—based on the eligibility conditions outlined in our Refund Policy—the refund process will be initiated using the same payment method originally used at the time of purchase. This applies to all international and domestic transactions conducted through our platform or mobile application.

Our standard internal timeline for initiating approved refunds is within 7 to 14 working days from the date of approval. You will be notified via email once your refund has been successfully processed on our end. Please note that this timeline reflects only the processing period required by our systems and payment gateway (such as Razorpay) and does not include the time taken by your bank or financial institution to credit the amount to your account.

For international customers, the refund may take additional time depending on factors such as:

• The policies and processing time of your card issuer or bank,
• The currency conversion process involved in cross-border remittance,
• Any intermediary banks or payment network delays in international settlements,
• Public holidays or banking cutoffs in your country or region.

While we make every effort to ensure timely refunds, once the payment has been released from our side, we have no control over delays that may occur within external banking systems or due to international financial regulations. In most cases, the refunded amount will reflect in your bank or credit card statement within 10 to 21 business days, depending on your location and payment provider.

We also want to highlight that any non-refundable charges, such as Razorpay transaction fees, international transfer fees, or currency exchange losses, will be deducted from the final refunded amount if applicable. These charges are levied by third-party processors and cannot be recovered by us.

If you do not see the refunded amount within the expected timeframe, we recommend checking with your bank or card issuer first. Should you need further assistance, you may reach out to our support team with your refund reference number and original transaction details, and we will do our best to help you track the status.

Customer Support and Dispute Resolution

For any queries related to international payments, shipping, or refund issues, please contact our customer care team at:

Email: contact@toolsforoffice.com
Phone/WhatsApp: +91 80072 80072
Business Address: AI FUTURE GEN PRIVATE LIMITED, Shop No. L106F, Old No. 51, 1st Floor, MDDA Complex, Dehradun, Uttarakhand – 248001, India
Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM (IST)

We encourage customers to reach out to us directly before initiating chargebacks or payment disputes, as most issues can be resolved quickly through our internal support process.

Legal Jurisdiction

All transactions, interactions, and service engagements made through the platform operated by AI FUTURE GEN PRIVATE LIMITED, including international orders, payments, and disputes, shall be governed and construed in accordance with the laws and legal principles of the Republic of India, without regard to any conflict of law provisions that may apply in other jurisdictions.

By accessing our website, using our services, or entering into any contractual agreement with us—whether as an individual or on behalf of an organisation—you acknowledge and agree that these Terms and any disputes arising in connection with them are subject exclusively to Indian law. You further agree that you shall not bring any claim or legal action in any forum outside of India with respect to the services rendered or transactions conducted via our platform.

In the event of any controversy, claim, disagreement, or legal dispute arising out of or relating to the use of our services, including matters concerning interpretation, performance, breach, or termination of the agreement, such disputes shall fall under the exclusive jurisdiction of the competent civil courts located in Dehradun, Uttarakhand, India. You expressly waive any right to object to such jurisdiction or venue on the grounds of inconvenience or forum non conveniens.

This provision applies regardless of your geographic location at the time of accessing the services, placing the order, or initiating the transaction. It also applies to international users, corporations, or partners who choose to engage with AI FUTURE GEN PRIVATE LIMITED from outside India. By using our platform, you consent to resolve any legal matters exclusively through Indian legal systems and courts.

This clause is intended to ensure consistency, legal clarity, and effective enforcement of the terms governing our relationship with customers, in alignment with our registered legal and business obligations under Indian law.