Privacy Policy - Global Edition
Effective date: 10th Sep, 2025
One policy, three places your message can go: your phone, our servers for a few hours, or straight to the destination you configured. This document tells you which is which.
Every setting in this app ultimately routes a message down one of three paths:
Read, matched against your rules, shown in the app. Never leaves the phone unless a rule below sends it on.
Only for email forwarding and backend AI voice - held in transit, deleted within 24 hours.
Webhook and WebSocket forwarding - leaves your phone and goes directly to the URL you configured. We never see it.
This policy applies to AI SMS Forwarder (Global), package com.aigen.smsforwarderglobal, published by AI Future Gen Pvt Ltd for users everywhere except India, who are covered by a separate policy for our India-specific edition. It covers the Android app, our website, and the backend services the app talks to.
The global edition doesn't recognise SMS by bank name - it reads amounts and currencies generically, in whichever of the app's eight languages your message is written in, rather than matching a fixed list of banks. That distinction matters for this policy too: we describe what the app actually does for you, not a translated copy of a policy written for a different market.
Grouped by the three paths above, so you can see exactly what happens to a message before you set up a rule.
When you set up a webhook or WebSocket rule, the app sends this payload straight from your phone to the URL you enter. It never touches our infrastructure, and we cannot see, log, or recover it after it's sent.
{in-number} placeholder to your templateTo show balance summaries, threshold alerts, and AI filtering, the app looks for amounts and currency symbols directly in the SMS text - it does not maintain a list of supported banks. This happens on-device, using pattern matching translated across the app's supported languages, so a Riyal figure in Arabic or a Won figure in Korean is recognised the same way a Dollar figure in English is.
Supported currency symbols and codes include:
App languages:
Regardless of which forwarding method you use, the app does not access:
Only the "sent to our servers" category above is retained by us at all - webhook and WebSocket content is never in our custody to begin with.
| Data type | Retention |
|---|---|
| Forwarded SMS / voice content passing through our servers | < 24 hours |
| Webhook / WebSocket payloads | not retained - never received |
| Billing and wallet records | ~7 years |
| Crash and diagnostic logs | ≤ 90 days |
| Support correspondence | ≤ 24 months |
| Push-notification token | until you uninstall or revoke |
Configuring a webhook sends your SMS content - potentially including one-time passcodes and banking alerts - straight to whatever URL is entered, with no review by us. If someone you don't personally know asked you to paste a link into this screen, stop. That is a known pattern used to intercept OTPs and banking messages, not a legitimate support request.
You are solely responsible for verifying the destination and securing the endpoint you point it at. We cannot see, filter, or recover data sent this way, and we're not able to reverse a forward once it has left your device.
The same caution applies to phone-number and email forwarding: if you configure the wrong recipient, your messages - OTPs included - go to them, not us. Double-check every destination before you save a rule.
Our backend is operated primarily from India. Data may transit through infrastructure partners located in the EU or US. Where required, transfers rely on Standard Contractual Clauses or the equivalent UK Addendum.
Open the section that matches where you live.
You may request access to, correction of, or erasure of your data; restrict or object to processing; request portability of data you provided; and lodge a complaint with your local supervisory authority.
You may request to know what we hold, request deletion, request correction, opt out of any sale or sharing of personal information (we do not sell data), limit use of sensitive personal information, and exercise these rights without discrimination.
You may access and correct your personal information, withdraw consent to its use where consent was the basis for collection, and complain to the Office of the Privacy Commissioner of Canada.
You may request confirmation that processing exists, access, correction, anonymisation, portability, deletion, and may complain to the ANPD.
Statutory rights under each jurisdiction's own personal-data-protection law apply, generally covering access, correction, deletion, and consent withdrawal - reach out via the contact details below and we'll route your request to the correct process.
You may access and correct your personal information and object to processing on reasonable grounds.
Access, Rectification, Cancellation, and Opposition rights apply as recognised under the applicable national data-protection law.
You may access and correct your personal information and lodge a complaint with the relevant Privacy Commissioner.
Rights to access, correction, and erasure apply as recognised under the applicable national personal-data-protection law.
This app is not directed at anyone under 16, or the digital-consent age set by your local law if higher. We do not knowingly collect data from children.
No system is perfectly secure. These are the safeguards we maintain - not a guarantee against every possible compromise.
We may update this policy as the app changes or as law requires. Material changes will be announced in-app or by email before they take effect.
Questions, data requests, or account deletion: contact@toolsforoffice.com, or toolsforoffice.com. Account deletion is also available directly in Settings → Delete Account inside the app.
This policy is governed by the laws of India, where AI Future Gen Pvt Ltd is incorporated, without prejudice to any mandatory protections you're entitled to under the law of your own country.